Dear Sir/Madam,
For business accounts, the wallet is not visible in the mobile app. The wallet is only accessible via the web environment by the main administrator of the business account.
We do this because business accounts often use a main account for accounting purposes, while employees as users only start parking sessions. For employees, a wallet in the app is therefore usually not relevant, as financial processing and invoicing are handled centrally via the main account.
If, for example, you are a sole trader or self-employed person and you do want to use the wallet in the app, we recommend switching to a private account. Important points to note:
You retain the option to receive invoices whenever you want.
You can take out a subscription (optional) whereby no transaction costs are charged on parking sessions, which can be very advantageous if there are many different parking sessions.
Would you like help with the switch? We can provide step-by-step support or initiate the switch for you.
If you wish, we can arrange the switch immediately. Please let us know your preference and we will be happy to help you.
Kind regards,
Team Customer Support
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